Our values



Our clients tell us that our candour and openness help them to quickly get to the root cause of the culture they have now, and the personal changes needed to create the culture they want. And we appreciate their feedback in return.




Clients tell us that we’re different, that we care.  And we do.  Our motto is “meet the organisation where it is today to take it where it wants to be tomorrow”.  We don’t judge, we appreciate, empathise and absorb your world so that we can help you change it into the one you want it to become.




We want you to be the best that you can be and for us to be the same.  We love it when our clients win awards and achieve results that they didn’t believe were possible as a result of our involvement.  Desire to win creates the right conditions for change, it helps you to make courageous, transformative decisions and to do the right thing




We don’t believe there is only one way to achieve an outcome, or that our way is automatically the best way.  We are interested in you, your organisation, what you’ve done that works and why and what you’ve done that didn’t work so well.  We learn something new from every programme we do and often incorporate it into our approach going forwards.




Teamwork, with our clients, members of Pecan and strategic partners, creates intelligence and speeds up change.  We expect our relationships to be adult:adult and believe that communication from the heart transforms any situation and your experience.


Pecan People

We’ve run high pressure, fast-moving operations in corporates and start-ups and this experience has built fundamental principles that determine the way we work.

Come from a range of agency and client-side roles including people strategy, communications, customer experience, culture change, organisation design, leadership and management development, change management and colleague engagement.

Penny Loveless - Senior Partner Penny Loveless - Senior Partner

Penny Loveless - Senior Partner

Penny founded Pecan in 2012.  Immediately prior to establishing Pecan Penny was Business Leader for Culture and Colleague Engagement at Co-operative Banking Group.  Her responsibilities included designing and leading the strategy to change the culture of the bank and integrate Co-op and Britannia, which resulted in industry leading customer and colleague advocacy scores.

Previously Penny designed and led award winning organisation change programmes for NatWest, Santander, Standard Life, Getty Images,Britannia Building Society and GlaxoSmithKline among others.

Penny is pragmatic, tenacious and determined. She brings energy, focus and unshakeable belief that “it can be done” to everything she does. She’s also been told she has a lightness of touch and GSOH, which helps to balance these terrier-like characteristics.

Find out why I set up Pecan.

Andrew Loveless - Senior Partner Andrew Loveless - Senior Partner

Andrew Loveless - Senior Partner

Andrew has 25 years’ experience of bringing about performance improvement and culture change for the likes of Bupa, Panasonic, Orange, Nationwide and Standard Life, generating outstanding business results and winning numerous industry awards.

Andrew is an ex-professional footballer and remains an avid sports participant, fan and youth football coach.  He is passionate about achieving peak performance and maximising the power of team whilst enjoying the journey.

People love working with Andrew.  He is genuinely interested in what makes them tick and has a fantastic ability to simplify apparently complex situations, providing vision, clarity and ease of change.

Ella Overshott - Senior Partner Ella Overshott - Senior Partner

Ella Overshott - Senior Partner

Ella’s experience reflects her love of change and variety working in retail, financial services and voluntary sectors across the UK, latterly achieving award winning success for her work in mergers and acquisitions.  Her background leading sales and operations teams brings a much needed practicality and commercial focus to the challenge of culture change and people engagement.

Ella is intrigued by the link between customer experience, culture and business performance.  As an experienced coach, business leader, psychologist (and shopper) she is able to help organisations ‘join the dots’ that connect people on the inside of a business to their customers on the outside.

Escapism is found in the form of cinema, comedy, walking and photography ideally whilst travelling the world with her husband and three boys.

Angella Hill-Wilson Angella Hill-Wilson

Angella Hill-Wilson

Like many of the team Angella has been client-side, leading HR and L&D functions for the likes of Merchants and Centrica and agency-side leading performance improvement, culture change and people engagement programmes across Financial Services, IT, Telco, Energy, Retail, Travel and Utilities sectors.

Angella is instinctively collaborative and excels at change management. Deep experience in HR, L&D,leadership development and communications enable her to naturally weave together all the people related strands of a successful transformation.

When not otherwise engaged in making the impossible happen, Angella is a devotee of Zumba and loves to invent new soul pleasing soups. She is also renowned for remembering every single professional and personal birthday!

William Galton William Galton

William Galton

William started on the ‘front line’ as an Advisor in an outbound agency in the mid-eighties. Since then he has accumulated over 20 years’ experience delivering award winning programmes to customer facing teams, helping them to become more efficient and effective in sales and service, nationally and internationally.

His experience spans both private and public sector, with such clients as: First Direct, Barclays, Standard Life, Co-Operative Bank, British Gas, EE, Three, Principality Building Society and Virgin Media.

He holds a Masters degree in change management and is a qualified executive coach.

William is partial to a hearty glass of new world red wine, antiques and well-made shoes.  But even more partial (by a long, long way) to his wife, two kids and dog.

Tim Hadfield Tim Hadfield

Tim Hadfield

Tim has enjoyed leadership roles with Co-operative Banking Group, Britannia Building Society and Birmingham Midshires.  He has also led culture change and customer experience programmes with Network Rail, Personal Group, The Open University and Oldham Council among others.

Tim is the king of insight and uses it to help organisations to quickly transform their people and customer experience and engagement.  He is also an executive coach and NLP practitioner.

Outside of work Tim is a family man, frustrated athlete, aspiring (and published) author and enthusiastic traveller.

Tim Hewitt Tim Hewitt

Tim Hewitt

Tim has been leading change and development within organisations for 18 years. An experienced consultant, Tim has worked with over 20% of the FTSE100. With a tenaciousness for delivering bottom line results, combined with an infectious engaging style, Tim’s ‘can do’ positive approach acts as a strong catalyst for sustainable change.

Tim has delivered multiple award winning programmes, in both Financial Services, Telco and Utilities companies often delivering best in industry results.

Tim is a qualified CIPD trainer, MBTI part 1 and 2 qualified, a Master NLP practitioner, and is in the final stages of completing his Ashridge Masters Degree in Executive Coaching.

Outside of work, Tim spends a lot of time in France, having worked and lived there in the past. He’s a qualified outdoor pursuits assessor, enjoying sea kayaking, cycling and trekking. Tim volunteers a number of days a year to coach Senior Leadership teams in charities, in addition to his work with the Duke of Edinburgh Award scheme.

Sorrel Roberts Sorrel Roberts

Sorrel Roberts

Having worked in the UK and internationally, Sorrel has experience of managing complex projects and relationships in a range of sectors, from ultra-high net worth individuals to the creative and charity sectors. With nine years working for Comic Relief, in her role as International Events Account Manager, she was responsible for generating new income streams and expanding the international reach of the charity’s fundraising brands.

Trained to post graduate level in Business and Personal coaching, Sorrel is passionate about harnessing the benefits of coaching to help organisations and their people realise their potential. Clients describe her coaching style as insightful, supportive, challenging and pragmatic. She is fascinated by employee engagement and what it takes to foster and maintain it.

Outside of work, she is mother and stepmother to three daughters, who are mostly teaching her something new and unexpected about life.

Mandy Jago Mandy Jago

Mandy Jago

Mandy has a rich and varied career in Coaching, Leadership Development, Employee Engagement and Organisation Development.  She has a proven track record of working at all levels in large, complex and diverse organisations both in the private and public sectors as well as a long established commitment to the third sector. She is an NLP Master Practitioner with a post-graduate diploma in psychology and is a member of the CIPD.

Mandy’s strength lies in her ability to combine practicality with creativity while keeping an eye on both strategic and operational factors.  Mandy uses a blend of compassion and challenge when working with with groups and individuals in order to achieve long-lasting learning.  She is currently researching mindfulness and the work of the Human Givens Institute and how these can be used in organisation and individual development.

When not at work Mandy can usually be found outdoors – on the allotment, walking and camping.  She’s also partial to a peaty single malt!

Jane Anglin Jane Anglin

Jane Anglin

Jane has thirty years experience working with leaders and teams to support them through the human journey of change and achievement. Within the context of a commercial approach and bringing strong business experience, she provides challenging insight and development that enables more conscious choice, action and personal fulfillment, and less stress!  This in turn drives the results companies want. Jane has worked with a range of clients in financial services, oil, and technology, in the UK, and throughout the world, and is currently coaching leaders from Beijing to Kazakhstan. She holds a Masters degree in change management.


We work in flexible teams with our clients and often collaborate with partners from a range of disciplines including brand, digital media, film and event production.

We’re always interested in meeting new collaborators and people who are interested in working with and for Pecan.  If you have a background rooted in performance improvement, people and customer engagement and organisation change please get in touch.

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