PECAN NEWS : Archive for February 2016

Are you experiencing Bottleneck Syndrome?

In my work helping organisations create high performing customer centric cultures I am continually struck by two things. 1.  What a great set of products and services they have to offer.  Once I get ‘under...


Culture Change At The BBC – 5 Crisis Traps To Avoid

Dame Janet Smith’s review into the Savile and Hall abuse scandal has found that 5 opportunities were missed to stop their misconduct. The review found that the BBC culture “was deeply deferential” to celebrities and...