PECAN NEWS

The art of raising the bar

It has been fascinating to follow the Leicester City’s meteoric rise to the top of the premiership and draw parallels with what happens in organisational...

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Is Your Culture Distinctive Enough?

Some years ago I was struck by the research article What It Means To Work Here by Tammy Erickson and Lynda Gratton in which they found that companies who were successful at attracting, engaging and...

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The Big A – The Remarkable Impact of Acknowledgement On Engagement And Performance

Over the past couple of weeks, clients from very different industries – utilities, higher education, financial services - have remarked on the same thing: “I had no idea I don’t acknowledge what people are saying...

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Culture Change At The BBC – 5 Crisis Traps To Avoid

Dame Janet Smith’s review into the Savile and Hall abuse scandal has found that 5 opportunities were missed to stop their misconduct. The review found that the BBC culture “was deeply deferential” to celebrities and...

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Are you experiencing Bottleneck Syndrome?

In my work helping organisations create high performing customer centric cultures I am continually struck by two things. 1.  What a great set of products and services they have to offer.  Once I get ‘under...

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